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Recently, I've been running some workshops for owners and managers of small businesses as part of a leadership development programme.
14 May 2008
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Do you sometimes awaken from a dream, utterly convinced by the sheer reality of the people and places you've encountered?
16 April 2008
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Q I want to remortgage my business property to get a better rate. However, I am unsure how to restructure. I operate seasonal holiday apartments and my current account swings considerably - between using my overdraft up to early summer and then being heavily in credit through to the autumn.
26 March 2008
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More than four years ago, I wrote in this column about a particularly frustrating and annoying example of poor customer service I had experienced with a faulty laptop computer.
19 March 2008
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Hardly a day goes by without some report in the media about travel and the green debate.
Much of this is focused on Europe and the US, but spare a thought about what is going on further east.
12 March 2008
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Almost two-thirds of family business owners in the east of England have no plans in place for passing over control of the business upon retirement, according to the results of a survey published by Business Link.
27 February 2008
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The last time you telephoned a business to make a sales inquiry and reached a recorded voice that asked you to 'choose one of the following 13 options', did it put you in the mood to make a purchase?
After finding a few desirable articles of clothing in a department store but then failing to find a sales assistant, did you feel like leaving everything in a heap and going to a different shop in the hope of receiving better service?
When leaving your car at the dealer for its periodic servicing, was the mechanic you dealt with rude and monosyllabic? Was your last online buying experience so confusing or long-winded that you gave up long before ge
20 February 2008
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