Conflict Resolution
Managing conflict increasingly is an issue for businesses. Employers have a duty of care towards their staff in which the provision of a safe working environment is essential. Adequate training and development is crucial in order to minimise the risks to employees of verbal and physical aggression whether on site, off site or even in a client’s home.
Increasingly good businesses are aware that the handling of irate customers in a professional manner not only averts potential harm but also resolves client issues and ensures continued custom.
Anglia Learning has created two programmes to help your staff identify, and manage conflict; Resolving Conflict and Escape Techniques. Details of these 2006 courses and of the highly experienced facilitators are available on request by e-mail (info@anglialearning.co.uk) or by calling 01728 861660.
Vij Griew BSc(Hons), MSc, MCIPD
Development Consultant
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